Optical fiber fusion splicers and accessories are precision machine tools that require general maintenance on a regular basis.
In order to keep your machine working at its peak capability,
it is recommended to purchase the machines from Sumitomo Electric’s authorized distributors.
Reason01
Genuine products with
high quality
are guaranteed
Reason02
Designed to optimize
performance and service based on
needs in each region.
Reason03
Experts are always available
with genuine parts
and high levels of training to support and assist you with any issues.
Our Action for the Best Quality
We take a strong stand to eradicate all parallel imported and fake products which may harm interests of our customers.
Measure #1
We have over 150 authorized sales distributors around the world, so that our customers can receive the best possible services locally. The products which have been sold through unauthorized channels will not be serviced and may not perform as advertised. It is also possible that the products do not meet regulations specific to your region.
Measure #2
Our products contain the latest technologies which are protected by patents and design rights.
Genuine products will have these rights confirmed and applied.
There may be a chance that unauthorized products infringe our intellectual rights.
Measure #3
Our products are designed so that it is easily identifiable if they are genuine.
Labels and packages for the products below are prime examples, which you can find more about by clicking on them.
CleaverIn order to identify genuine Sumitomo Electric FC-6 series cleavers, there are several tricks hidden in the label. For more details, check out the below videos.
BladeIf you tilt the blade,
the text 'GENUINE' will be displayed.
ElectrodeIf you see the package sheet, the text "GENUINE" will be displayed.
Measure #4
We monitor the warranty period, firmware updates, general maintenance, and repair history through our traceability system.
A Sumitomo Electric warranty does not cover the repair or replacement of an unauthorized machine and/or a machine which has been repaired in an unauthorized way.
Measure #5
We keep our eyes on the sales on e-commerce sites and advertisements of unauthorized machines.
We detect several hundreds cases of unauthorized sales every year.
Measure #6
We involve local professional research institutes to clamp down on unauthorized sales.
We continuously make efforts on eradicating unauthorized sales and malicious dealers by taking legal actions.
