October 30, 2007,09:13 +0900(JST) Safety & Environment (From the October Message to Employees)
Hello, this is Masayoshi Matsumoto.
As we stand at the start of the second half of the fiscal year, I made a renewed call for cooperation with the corporate-wide campaign on “safety” and “quality,” themes that have been our priority issues from before.
Although staff members who have access to the corporate network already have read and considered the message carefully, I wish to re-state some key points in my blog as well.
Let’s start with safety. Our aim is to create a corporate culture where “Safety comes first.” I request you all to promote safety activities with a strong determination to achieve an absolute zero-accident record this year.
Regrettably when I look at the number of accidents involving injury that occurred during the first half of this fiscal year, I notice that improvements are not great. In fact, the number of accidents exceeded that of the previous year. We are in a state of emergency. After August, we tried to put a stop to this situation by conducting an accident prevention campaign, distributing leaflets and badges personally to employees and strengthening face-to-face communication in order to prevent injury-causing accidents. However, the same kinds of accidents as before were repeated. It seems that various rules on safety are not operating properly.
It is four years since the emergency reinforcement actions on safety were initiated. With regard to safety measures, we should never just go through the motions in a routine manner: I request managers and supervisors to conduct activities that will continue to strike a chord with the sensibilities of staff who work on the frontline.
I believe that footwork and dialog are the most important things. Managers and supervisors should aim to walk the shop floor three times a day. To this end, I urge you to undertake any necessary input of resources and transfer of authority.
By talking to your people, please identify dangerous jobs and equipment that falls short of safety standards. Take action without any delay. Should an accident occur, repeat the “why-why analysis.” Adopt full and thorough measures to prevent recurrence by investigating not only the problems but also the reasons why workers acted in an unsafe way.
The slogan for this year’s National Industrial Health Week in Japan roughly translates as “With a relaxed mind and body, let’s all create a healthy workplace.” I strongly urge each and every one of you to reaffirm the need for good health management and make an effort to make “safe and sound workplace” as is written in the Sumitomo Electric Group Charter of Corporate Behavior.
Moving onto quality, as a 2-year activity from the last fiscal year, we have been engaged in the QR-1 Campaign Phase II. This second half of the current fiscal year is the final six months of the program.
A review of our quality performance for the first half of this fiscal year reveals that our ideal target of zero-dissatisfaction (nil customer complaint) is still a very long way out of our reach. I believe that complaints should never be received from customers in the first place, but the reality is far from the ideal.
We have a lot of problems originating from the product design stage. You must review problems that occurred in the past and you must re-check in the manufacturing stage that error-correction work is being implemented according to rule.
The numbers of customer complaints and total losses are decreasing but I want to ask all sections yet again to look carefully at all processes from the design stage to the manufacturing stage at the outset of the second half of this fiscal year, re-examining what the priority issues are and ensuring that there are no omissions in our shared issues. Line workers and staff should unite forces in earnest pursuit of activities dedicated to the “absolute zero” of zero-dissatisfaction and zero-defect.
My final request for the following six months is for everyone to be tenacious in his or her effort to achieve our goals under the strong leadership of the division manager.
Group-wide activities relating to safety and quality are priority tasks incorporated in the Sumitomo Business Spirit and the Sumitomo Electric Group Corporate Principles. The Group must share totally the same understanding regarding the importance of safety and quality: let us together build our foundation as a “Glorious Excellent Company” to achieve VISION 2012.