August 31, 2007,09:28 +0900(JST) “SEQCDD’” and Our Quest for Ever Higher Quality (1)
I understand that the corporate strategic factors Q (quality), C (cost), D (delivery) and D’ (development) should be given equal importance in principle. Still, as I look back, I notice that in reality they haven’t been treated equally and that the order of importance of these factors has changed over time: in the beginning there was a period when the order of importance was CDQD’, followed by CQDD’ and then QCDD’ as it is today.
When we think about what’s really important, and knowing that every action is initiated by people, we can say that safety (“S”) is the most important of all, as I wrote in my earlier entry “Safety First.” As proof of this, companies considered “Excellent” tend to place “S” in front of the other factors in their policy these days, in the order of “SQCDD’” or “SQDCD’.” In addition, when external conditions surrounding companies are taken into consideration, the factor “E” (environment) becomes extremely important as well.
In view of the above, I have adopted “SEQCDD’” as our Group’s policy and ask all employees’ cooperation in improving the quality of our work relating to each of these factors. Accordingly, we’ve been running a corporate-wide, all-participatory campaign to carry out concrete measures (organization, goal-setting, tracking methods, time management, incentives, standardization of definitions of terms, etc.) and to reinforce a sense of involvement.
The campaign is gradually bearing fruit, although not yet to the extent that full satisfaction is achieved. We’re all determined to continue moving forward, making steady steps one by one, believing in the power of perseverance.
In the next entry of this series, I’d like to write my ideas about quality.